When running a project, relationships determine if you will receive repeat clients, new clients, and how the client feels about the project. There are several things you can do to improve your relationships.
1. Make your deadlines: Show them that they can depend on you and trust you to do a good job with their resources.
2. Keep them in the loop: Let them know early on that their choices have consequences and what they are so that they can make informed decisions and not be surprised later on. If changing the vinyl to ceramic will increase the cost and require a time extension, let them know during the decision process.
3. Know your teams strengths: If there is a problem on a job, make sure that the person interacting with the client will be able to stay calm and level headed.
4. Demonstrate that you desire the project to be successful: Call the client regularly and let them know that you are actively engaged in the process.
5. Have a personal relationship with your client: Take them to dinner, play golf, make sure you are friends so that when problems occur you are on the same team. Know who they are and let them know more about you.
6. Listen: Make sure that you are hearing their concerns and are ready to meet their needs and expectations.
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